On the "Recipients" page, selecting recipients differs from the usual procedure for a simple e-mail campaign.
Recipients of an e-mail series are picked with contact tags. Choose one or more tags. All contacts that have one of the chosen tags assigned are then set as recipients of the series.
Once you pick the tag or tags, click the "Save" button at the bottom of the page. After saving you will see how many contacts were set into the first part of your e-mail series. If you chose a new tag, there will be no contacts among the recipients. They are added there automatically at the moment you assign the chosen tag to them.
You can assign a tag to a particular contact manually, by import, or through automations in e-mail campaigns, in forms or in surveys.
This way you can start an e-mail series based on a click in an e-mail campaign, on a form submission or on a particular answer to a particular question in a survey, for example.
Recipients set up this way move through the e-mail series and gradually receive its individual parts. Adding further recipients happens automatically based on the tag assignment, even for a series that is already running. All newly added contacts are always set as recipients of the first part of the series and the first part is sent to them at the nearest mailing date.
You always have an overview of the recipients of the individual parts of the e-mail series on the Recipients page. Here you can show the recipients waiting for each part of the series to be sent. You display the list of recipients by clicking the "Show list" link.
On the rows of the individual parts of the series you see the "Total number of recipients", the "Number of recipients for the next mailing" and "Currently blacklisted".
Blacklisted contacts are contacts that are permanently or temporarily excluded from mailing. The reason why they are on this list is that the last attempt to deliver an e-mail to this address was unsuccessful. Some contacts are automatically returned to the mailing, some, which were not delivered because the e-mail no longer exists for example, stay on this list permanently. After every part of the e-mail series is sent you will find a list of these undelivered e-mails on the statistics page. We recommend always looking at this list and, where possible, correcting the faulty e-mails, replacing non-existent e-mails with new ones and so on. Permanently blacklisted contacts can be removed. You get detailed information about blacklisting contacts by exporting the contacts. You will find the contact export button at the very bottom of the "Contacts" page.
You will find more in the article > Blacklisted contacts.
Contacts that have unsubscribed are not shown on this page at all, so they cannot be added as recipients of an e-mail series.
When you have the recipients of the e-mail series set, continue to the "E-mail editor" page.
Do you have questions? We will be happy to answer them. Just contact our customer support at +420 605 163 892, e-mail: support@onquanda.com.
Updated březen 12, 2021