On the "Recipients" page you can filter the contacts stored in Quanda and insert them into the campaign. That turns contacts into recipients.
Use tags to filter contacts. You will find more about how to create tags and assign them to contacts in the articles > Tags and Export of contacts and preparation for their import.
Select the contact tags that are to be included in the campaign. You can tick several tags at once. Click the filter button. If you chose only one tag, a list of contacts that have this tag assigned appears. If you chose several tags, decide in the following window whether the contacts that have at least one of the selected tags should be shown, or the contacts that have all of the selected tags assigned at the same time.
Choose one of the options as needed and click the filter button.
You insert the displayed contacts into the campaign by selecting them. Click the checkbox in the header of the table, right next to the "name" column, and choose "Select all". Quanda selects all filtered contacts and inserts them into the campaign.
By filtering contacts and selecting and deselecting them you can make all kinds of combinations of contacts according to their tags, and pick exactly the group of recipients you need.
If you need to filter contacts by other data stored with them as well, use the detailed filter. You display it by clicking the orange "Show detailed filter" button.
Whenever contacts are selected, you see in the upper part of the page how many contacts were selected, that is the blue number, how many contacts are ready to be sent to, that is the green number, and how many contacts are blacklisted, that is the red number.
Blacklisted contacts are contacts that are permanently or temporarily excluded from mailing. The reason why they are on this list is that the last attempt to deliver an e-mail to this address was unsuccessful. Some contacts are automatically returned to the mailing, some, which were not delivered because the e-mail no longer exists for example, stay on this list permanently. After every e-mail campaign is sent you will find a list of these undelivered e-mails on the statistics page. We recommend always looking at this list and, where possible, correcting the faulty e-mails, replacing non-existent e-mails with new ones and so on. Permanently blacklisted contacts can be removed.
You get detailed information about blacklisting contacts by exporting the contacts. You will find the contact export button at the very bottom of the "Contacts" page.
Contacts that have unsubscribed are not shown on this page at all, so they cannot be selected and inserted into an e-mail campaign. That is also why the total number of contacts you see in the contact list can differ from the number of contacts shown on this page.
This page is always saved automatically once contacts are selected. When you have the recipients picked, continue to the "E-mail editor" page.
Do you have questions? We will be happy to answer them. Just contact our customer support at +420 605 163 892, e-mail: support@onquanda.com.
Updated březen 17, 2021